Refund and Cancellation Policy
Last updated:
This policy applies to fees paid to IndicStack Consultancy Services LLP for the Services under our Terms of Service. A signed order form or statement of work governs if it says something different.
1. Usage-based services (API and agents)
We bill API and agent use in arrears, based on metered use such as tokens, requests or agent runs. Use that has taken place cannot be cancelled or refunded. If you think we metered your use wrongly, tell us within 30 days of the invoice date. We will check our records and send a credit note for any amount we billed wrongly.
2. Prepaid credits
- Prepaid credits are not refundable, except as this policy says.
- If we end the Services without cause, or end a model or feature with no fair replacement, we refund unused prepaid credits.
- If you close your account, we refund unused prepaid credits less any fees due, if you ask within 30 days of closure.
- Promotional or free credits have no cash value and are not refundable.
3. Subscriptions and fixed fees
You can cancel a monthly or yearly plan at any time. The cancellation takes effect at the end of the current billing period. We do not refund part of a period, except where we end the plan without cause. Then we refund the unused part on a pro-rata basis.
4. Consulting and custom work
Refunds and cancellation for consulting and custom solutions follow the signed agreement or statement of work for that engagement.
5. Failed, double or wrong payments
If a payment fails but money leaves your account, or if we charge you twice, we refund the extra amount in full. Bank or gateway charges that we do not receive may not be refundable.
6. How and when we refund
- We refund to the original payment method or bank account.
- We start an approved refund within 7 working days. The time for the money to reach you depends on your bank or payment provider.
- We issue a GST credit note for each refund, as the law requires.
7. When we may refuse or cancel
We may refuse or cancel an order, and hold a refund, in case of suspected fraud, a breach of our Terms, or a legal or regulatory reason.
8. Contact
For billing and refund questions, email hello@indicstack.ai with your invoice number. If your issue is not resolved, raise a grievance at dpdp@indicstack.ai.